投诉信特点

通常较正式，用词讲究﹑准确。要写明投诉者和被投诉者的地址及事情发生的时间﹑地点。言辞应委婉﹑客气。请参见例8。

范文(Sample)

地址﹑日期略。

Dear Sir/Madam,

I am writing to you on behalf of the families who occupy flats No. 401-820 above your department store to make a complaint.

We have our own private entrance on the south side of the building and used to have free entry. Since last week, however, there has been a lorry parked in front of the entrance throughout the day every day. The lorry is frequently parked so close to the door that we have to edge our way in and out, not without difficulty. As for our bikes and perambulators, they cannot be wheeled in and out of the house at all most of the time.

When we saw the driver, we complained to him, but he simply shrugged his shoulders and said it was not his business, which is true. As the lorry belongs to your store, it is surely your responsibility to see that it is parked in an appropriate place and that your employees do not cause us (who are also your customers) undue inconvenience.

It is hoped that measures be taken to ensure that the lorry is parked elsewhere as soon as possible.

Yours truly,

Warren White

范文解释

地址﹑日期略。

亲爱的先生/女士：

我写此信是代表住在贵百货公司大楼上面的401至820的住户向你们投诉。

该大楼的南面有我们的私人出入口，并且过去此道一直畅通无阻。然而，上周以来，有一辆货车一直停放在门口。货车离门口太近，以致于我们只能从旁边费力的挤进挤出。我们的自行车和婴儿车几乎无法推进推出。

我们对司机抱怨，而他只是耸耸肩，说这不关他的事。的确，这不是他的问题，因为这辆车属于贵公司。当然，贵公司应负责将车停放在合适的地方，贵公司的雇员也不会给我们（也是贵公司的顾客）带来不必要的麻烦。

谨望贵公司能尽快采取措施，将这辆货车停到别处。

您真诚的，

Warren White